If something has gone wrong
Grievance Officer
The Digital Personal Data Protection Act requires us to name a real person you can complain to. Here they are — not a form that goes nowhere.
Full Name
Grievance Officer, Your Hospital Name
What you can raise here
- A request to see, correct or delete the data we hold about you
- Withdrawing a permission you previously gave
- A concern that your data was handled wrongly, or seen by someone who shouldn’t have
- A complaint about the opinion itself, or about how long it took
- A request for the log of who has opened your case
What to include
Your case number (it looks like SOH-2026-0123), the patient’s name,
and what you would like us to do. You don’t need to write it formally.
How long we take
| Stage | Timeline |
|---|---|
| We acknowledge your complaint | Within 2 working days |
| We respond substantively | Within 30 days |
| A deletion request is acted on | Within 30 days, unless a law requires us to retain a specific record — in which case we will tell you which one |
| A clinical concern is reviewed by Dr. Full Name | Within 7 working days |
If we don’t resolve it
You have the right to escalate a data protection complaint to the Data Protection Board of India after raising it with us first. For a clinical complaint, the State Medical Council with which the reviewing doctor is registered is the appropriate authority. We will give you the reviewing doctor’s registration details if you ask — they are also printed on your opinion.
We would rather hear a complaint than not. A service that offers free opinions and then makes itself hard to complain to is not offering much.